Player Promise

Platinum Play is a member of the Fortune Lounge
Group of Online Casinos.

All casinos in the Fortune Lounge Group must adhere to our high standards and principles. When you play at a Fortune Lounge casino, you're assured of high levels of responsibility, security and service excellence.

This is our Player Promise - our guarantee to you.

At Platinum Play, we endeavor to ensure that:

Bonuses and promotions:

• All opening offers will be paid out within the timeframe specified in that casino's Terms and Conditions
• We offer you the best tournaments and promotions possible
• We clearly communicate and uphold all promotion mechanics
• Where applicable all wagering requirements related to bonuses, as well as any terms and conditions,  will be communicated to you clearly and concisely
• We announce promotion winners in good time and ensure that all prizes are fairly allocated and given on the specified date.

Customer Service and Support:

• You have access to a range of support channels and that your query is dealt with according to your preferred channel of communication
• Your queries are dealt with swiftly and to your satisfaction.

Contact the Floor Manager here if you feel you need to escalate your concerns.